Contact us
A real person reads this address. We reply within two business days, usually sooner.
What to include
It gets sorted faster if you tell us:
- The email address on your account.
- Your showroom address, the
yourname.slabstudioai.comone. - What you expected to happen, and what happened instead.
- For a render problem, a link to the render or the lead it belongs to.
- For a billing question, the date and amount of the charge.
Common questions, answered already
- Billing, cancelling or a refund — see the Refund Policy. You can cancel yourself from Billing in your dashboard at any time, including during the free 15-day trial.
- What happens to a customer’s photograph — see the Privacy Policy.
- Connecting your own domain — add it under Domains in your dashboard and point one CNAME record at us. The page tells you the exact record.
Reporting a problem with a branded page
If you are a homeowner and want a photograph or an enquiry removed, contact the fabricator whose page you used - it is their business and their data. If you cannot reach them, write to us at the address above and we will pass it on and act where we can.
Security
Found a vulnerability? Email the address above with “Security” in the subject line. Please give us a reasonable chance to fix it before making it public.